Terms & Conditions

Our terms & conditions govern your use of this website. By using it you accept our terms in full. If you disagree with any of these terms, please do not use the website.

Our prices are subject to change at any time and without prior notice.  Prices of our goods are inclusive of all taxes but do not include postage or packing.

Shipping prices are worked out based on weight and will automatically be added to your cart when you check out.

Despatch & Payment

When you have completed your order and payment, please be aware that this does not mean that your order has been fully accepted by us.  We reserve the right to cancel any order without prior notice.  In the event that we cancel your order, we will of course immediately issue a full refund.

Unless otherwise specified on this website, we will despatch your goods within 7 working days of your payment being cleared.

Please note that once received, paid orders cannot be amended.

We use Paypal to process payments as it provides a secure payment option for our customers.  We do not see or retain your credit card details.

Cancellations, Returns and Damaged Items

We are confident that you will be pleased with your purchase.  If you wish to return an item to us, please notify us by email and safely return it to us within seven working days of receipt.

A full refund of the price you paid for the item will be issued within thirty days of receipt provided the item is returned in its original condition:  unused, in its original packaging and in a re-saleable condition.  You will however be responsible for all delivery costs.

Our refund will not include the cost of post and packing and we cannot refund if the goods are part-used or damaged. 

Please obtain proof of posting from the post office in the unlikely event that the item does not reach us.

If an item does not reach you in perfect condition, please contact us within seven days of receipt and we will arrange to either replace your goods or refund the purchase price.  

We will ask you to pack the item with care and to return the faulty item to us.   Upon receipt of the damaged item we will  refund the cost incurred by you in returning it to us and replace or refund the goods.

For your peace of mind and ours, we obtain proof of posting for all items sent to you and we request that you do the same for any item that you return to us.

 

Privacy (GDPR):

Your personal data is important to us and we are committed to protecting your privacy whilst you are visiting our website. Please be assured that in no circumstances will your information be shared with third parties and that your personal details are held securely and in strict confidence. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998.

If you have any queries regarding your data, you can email us at info@lindaosullivan.co.uk.